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BUILDING CUSTOMERS TRUST THROUGH DATA PROTECTION FRAMEWORK

Businesses are adapting to what a Pricewaterhouse Coopers report refers to as ‘the new reality. The report highlights five major forces that affect businesses in the post-covid-19 era. One stands out and meets the demand of this piece, and that is: “declining trust in institutions”. Maintaining customers’ trust is critical to any organisation, and one …

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Regulations, Innovations and Business Owners.

Regulations and regulators play a critical role in any community. It can protect citizens and prevent exposures to unwarranted risks. The Nigerian Security and Exchange Commission(SEC) recently reminded Capital Market Operators(CMOS) in Nigeria that only foreign securities registered in Nigeria may be sold or offered for sale or subscription to the Nigerian public. The announcement …

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Strengthening information management systems to improve end-to-end transparency.

Companies are aware that creating a solid information management system such as having the right policies, training staffs and having business structures that manage end-to-end data flow makes them transparent and builds better customer loyalty. Companies have various ways of assessing problems and opportunities that may exist in an ever-changing data-driven economy. Yet, some institutions …

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Harnessing health information to improve healthcare in Nigeria

Imagine a situation where Mr Gbenro can log into his phone to check his health summary through his Lagos University Teaching Hospital dashboard. He can also get notified about blood test results, appointment records and check his medical histories. Also, his doctors and nurses can access his in- formation when needed. Gbenro can send out …

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Need to trigger data protection impact assessment: A message to Founders.

Mark started working with this new Fintech company as one of the soft- ware developers. He knows how to make products that make customers’ life easy. Now, his new employers want him to manage and produce a product for delivery before the end of the quarter. Excited, Mark gathers his team, and they begin to …

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HOW NITDA can further foster data protection compliance in Nigeria

DATA PROTECTION  IS  A TEAM  sport, and in any team, various players align to achieve a singular goal. In business landscapes, different departmental functions work together to drive business goals. Therefore,  in  that  light,  to create a Nigerian business environment that respects data protection and treat data  privacy  as  a  business function and not as …

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Misconstruing Data Protection Officer function within organisations

When Funke opens a bank account with this Nigerian digital bank, she had no idea that what lay ahead would undo her emotionally and financially. The bank’s marketing fluff had caught her some months ago, the founder’s entrepreneurial vivacity thrilled her, and she decided to open an account with the bank. Funke finds out that …

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Data & Information Governance Insight: Organisations must learn from the whatsapp story

Whatsapp privacy policy recently rocked the global news wave. Here is a summary. They claim that they would transfer some customers’ information to their parent company, Facebook. Mean- ing: Facebook can access WhatsApp users’ information. Facebook claims that the information collected will be used to enhance their services and offerings to their end-users. Not many …

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A reflection on data protection in 2020

by Dr Mike Irene 2020 WAS A CHALLENGING year for world economies and individuals. COVID-19, the deadly virus, ravaged business processes, destabilised the  realities of our  daily existence and tested data protection ideologies and information management systems around the world. In the name of public interests, governments around the world designed schemes to contain the …

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